Return Policy:
Return Period:
You can return products within 10 days of the date of delivery. Please ensure that the return request is initiated within this timeframe.
Eligibility:
The return request is made within 10 days of the date of delivery.
The product is in its original packaging and must be unopened, unused and the shrink wrap should be intact.
If a customer wishes to return a product due to personal preference or a quality-related issue, a standard reverse shipping charge of ₹50 will apply and will be borne by the customer. Alternatively, customers may choose to return the item to our warehouse using a courier service of their choice, at their own expense.
We do not offer returns on bulk orders. (Orders above 5 quantities are counted as a bulk)
For products purchased from a third-party platform, the return/replacement policy of the respective platform from which the product was purchased will apply.
Damaged, Defective or Incorrect:
In the event of damage, defects, or incorrect products upon arrival, we offer a return window of 30 days. Please note that any damage or defects occurring during transit are beyond our control. If you face any such issues, kindly contact our support department within the return window of 30 days for assistance with a replacement or return of your order.
Return Process:
1) Email us at snabys.co@gmail.com or reach out to us at +91 88273019355 with the order number, product name and reason for return.
2) In the event of damage, defects, or incorrect products upon arrival, we offer a return window of 30 days. Please note that any damage or defects occurring during transit are beyond our control. If you face any such issues, kindly contact our support department within the return window of 30 days for assistance with a replacement or return of your order.
3) Snaby’s will bear the reverse shipping cost in case a faulty, incorrect or damaged item is delivered.
Cancellation Policy:
Order cancellation is possible within 24 hours of placing the order or before the order is shipped out. Kindly contact us on +91 88273019355 or mail us at snabys.co@gmail.com with the cancellation request to check for eligibility.
For prepaid orders, cancellation refund will be initiated immediately once the order has been cancelled from our end.
Refund Policy:
Return product refund:
You must return the product in an undamaged and unused condition within 10 days of the purchase to enjoy the benefits of our policy.
In order to be eligible for a refund, you have to return the product within 10 calendar days of your purchase.
After we receive your product, our team of professionals will inspect it and process your refund.
The money will be refunded to the original payment method you’ve used during the purchase.
For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If you have initiated the return after 10 calendar days have passed, you will not be eligible for a refund. (Except when the product arrived is defective, damaged or incorrect. Then the return window is 30 days)
Contact Information:
If you have any questions or concerns regarding your order, please feel free to contact our customer support at +91 88273019355 or mail us at snaby.co@gmail.com
We appreciate your trust and understanding as we work to provide you with the best possible experience.